Contact information
🟦 CONTACT INFORMATION — Kimeo UK
If you have any questions about your order, our products, shipping, returns, or general enquiries, our customer support team is here to help.
We aim to respond to all messages within 24 to 48 business hours.
🟩 📧 Customer Support Email
For all enquiries, please contact us at:
👉 shopkimeo@gmail.com
When contacting us, please include:
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your full name
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your order number (if applicable)
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details of your request
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photos if the item is damaged or faulty
🟩 📞 Telephone
You can also reach us by phone at:
👉 +1 774 361 11 13
(Customer service & administrative enquiries)
🟩 🏢 Company Address
QUETZAL BALAM LIMITED
FLAT 2304, 23/F HO KING, COMM CENTRE
2-16 FA YUEN STREET, MONG KOK
HONG KONG
Registration: 80249274
Email: shopkimeo@gmail.com
Phone: +1 774 361 11 13
This is our legal and administrative address.
Please do not send returns to this address unless specifically instructed.
🟩 📦 Returns Address
Return addresses vary depending on the product and warehouse location.
⚠️ Always contact us before returning an item.
Returns sent without authorisation may not be received and cannot be refunded.
🟩 💬 What We Can Help You With
Our support team can assist you with:
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Product information
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Order tracking
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Delivery issues
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Damaged or faulty items
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Returns & refunds
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Exchanges
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Order cancellations
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General enquiries
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Business or partnership requests
🟩 ⏰ Customer Support Hours
Our customer support operates:
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Monday to Friday
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9:00 AM – 6:00 PM (UK time)
Messages received outside these hours will be handled on the next business day.