Shipping policy

 

🟦 SHIPPING POLICY — Kimeo UK

Last updated: 22/04/2026

At Kimeo UK, we aim to deliver your orders quickly, securely, and transparently.
This Shipping Policy explains our processing times, delivery estimates, and tracking information.

🟩 1. Order Processing Time

All orders are processed within 24 to 48 business hours.

During busy periods or promotional events, processing times may be slightly longer, but we always strive to dispatch orders as quickly as possible.

🟩 2. Delivery Time

Estimated delivery time is:
🎯 4 to 7 business days

Delivery times may vary depending on:

  • destination location,

  • courier service,

  • public holidays,

  • customs clearance,

  • unforeseen logistical circumstances.

🟩 3. Shipping Confirmation & Tracking

Once your order has been dispatched:
📩 You will receive an email containing your tracking number automatically.

This allows you to follow your delivery in real time using the tracking link provided.

If you do not receive your tracking email, please contact us at:
📧 shopkimeo@gmail.com

🟩 4. Delivery Partners

We work with reliable national and international courier services to ensure safe and timely delivery.
The courier used may vary depending on the product and warehouse location.

🟩 5. Shipping Costs

Shipping fees are clearly displayed at checkout before payment confirmation.
Occasional free shipping offers may apply.

🟩 6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Kimeo UK is not responsible for:

  • parcels delivered to an incorrect address due to customer error,

  • unclaimed parcels,

  • parcels returned to sender due to incomplete or incorrect details.

If you notice an error, please contact us as soon as possible.

🟩 7. Delayed or Lost Shipments

Although uncommon, shipping delays may occur due to factors beyond our control.

If your order appears delayed or lost:
📧 Contact us at shopkimeo@gmail.com

We will investigate with the courier and offer a replacement or refund if the parcel is confirmed lost.

🟩 8. Damaged Deliveries

If your parcel arrives damaged, please notify us within 48 hours of delivery.
Include photos of the packaging and damaged item.

We will arrange a replacement or refund as appropriate.

Company Information

Company Name: QUETZAL BALAM LIMITED

Registration: 80249274

Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG

Website: kimeo.co.uk

Email: shopkimeo@gmail.com

Phone number: +1 774 361 11 13