Privacy policy

🟦 PRIVACY POLICY — Kimeo UK

Last updated: 22/04/2026

This Privacy Policy explains how QUETZAL BALAM LIMITED collects, uses, and protects your personal data when you visit or make a purchase on kimeo.co.uk.

We comply with:

  • UK GDPR and EU GDPR,

  • applicable US data protection laws,

  • Google Merchant Center requirements.

🟩 1. Data Controller

QUETZAL BALAM LIMITED
FLAT 2304, 23/F HO KING, COMM CENTRE
2-16 FA YUEN STREET, MONG KOK
HONG KONG

Registration: 80249274

Email: shopkimeo@gmail.com
Phone: +1 774 361 11 13

🟩 2. Personal Data We Collect

We collect only the information necessary to operate our online store and provide our services.

➤ Information you provide directly:

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order-related information

➤ Information collected automatically:

  • IP address

  • Browser type and device information

  • Pages visited and interactions

  • Cookies and tracking technologies

  • Analytics data (e.g. Google Analytics, Meta Pixel)

➤ Payment information

We do not store any payment card details.
All payments are processed securely by trusted third-party providers (such as Stripe or PayPal).

🟩 3. How We Use Your Data

Your personal data is used to:

  • Process and deliver your orders

  • Send order confirmations and updates

  • Provide customer support

  • Improve website performance and user experience

  • Analyse traffic and usage

  • Prevent fraud and ensure security

  • Send marketing communications (only with your consent)

🟩 4. Legal Basis for Processing

We process your data based on:

  • Contract performance (order processing)

  • Your consent (cookies, marketing emails)

  • Legitimate interest (analytics, fraud prevention)

  • Legal obligations (accounting, record keeping)

🟩 5. Data Sharing

We never sell your personal data.

Your data may be shared only with trusted partners, such as:

  • Delivery and logistics providers

  • Secure payment processors

  • Email and notification services

  • Advertising platforms (Google, Meta, TikTok)

  • Analytics providers

All partners are required to comply with strict data protection standards.

🟩 6. International Data Transfers

As our company is based in Hong Kong, your data may be transferred outside the UK or EU.

When this happens, we ensure:

  • GDPR-compliant safeguards

  • Secure data handling

  • Adequate protection measures

🟩 7. Cookies and Tracking Technologies

We use cookies to:

  • Ensure the website functions properly

  • Improve navigation and performance

  • Analyse traffic

  • Deliver relevant advertising

When you first visit our website, a cookie banner allows you to accept, reject, or customise your cookie preferences.
You can change your preferences at any time.

🟩 8. Data Retention

We retain personal data only for as long as necessary:

  • Order and billing data: 5–10 years (legal requirements)

  • Marketing data: up to 3 years after last interaction

  • Cookies: up to 13 months

🟩 9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL encryption

  • Restricted access controls

  • Secure third-party services

  • Fraud prevention systems

While no system is completely secure, we take all reasonable steps to protect your information.

🟩 10. Your Rights (UK & EU GDPR)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 shopkimeo@gmail.com

We aim to respond within 30 days.

🟩 11. Changes to This Policy

Additionally, we may update this Privacy Policy to reflect legal or operational changes.
The most recent version will always be available on this page.

🟩 12. Contact

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 shopkimeo@gmail.com
📞 +1 774 361 11 13